Privacy Policy

1. Scope of this policy

This Privacy Policy applies to everyone who uses Lopaost — the app, its web version, and any related services we operate. It covers information we collect directly from you, information generated by your activity on the platform, and information we receive from third-party service providers that help us run Lopaost (such as cloud hosting, media storage, authentication, analytics, and payment-support providers).

It does not cover the practices of unrelated third-party websites or services you may reach through links shared on Lopaost. We encourage you to review the privacy practices of any third-party service before providing it with information.

2. Information we collect

2.1 Account and profile information

• Email address and authentication details used to create and secure your account.
• Display name, username, profile photo, bio, and other profile fields you choose to add.
• Date of birth, collected to confirm you meet the age requirements for general use and for money-related features.
• If you sign up using a third-party sign-in option, we receive the basic profile information that option shares with us (typically your name, email, and profile photo).

2.2 Content you create

Posts, photos, videos, reels, stories, comments, reactions, direct messages, group and channel messages, live-stream broadcasts, marketplace listings, and any other content you upload, publish, or send through Lopaost.

2.3 Usage and device information

• Log data such as app version, device type, operating system, crash reports, and general performance data.
• Interaction data such as which features you use, screens you visit, and content you engage with, used to keep the app fast and to improve it.
• This category of data is processed with the help of third-party analytics service providers acting on our behalf.

2.4 Marketplace and monetization information

If you buy or sell on the Lopaost Marketplace, apply for creator monetization, or request a withdrawal, we collect the information reasonably necessary to process and verify those transactions — including order details, payout requests, and the identity/age-verification information described in section 44 of our Terms.

2.5 Communications with us

When you contact support, report content, submit an appeal, or send a copyright notice, we keep a record of that communication and any information you provide in it.

3. How we use information

• To create, secure, and maintain your account, and to authenticate sign-ins.
• To operate core features: your feed, messaging, stories, reels, live streaming, search, and discovery.
• To operate paid features: coin purchases, gifting, marketplace transactions, creator monetization, and withdrawals.
• To detect and prevent fraud, abuse, spam, and security threats, including account takeovers and payment fraud.
• To enforce our Terms & Conditions and Community Guidelines, including reviewing reports and appeals.
• To send you service-related notices, security alerts, transaction confirmations, and — where you've allowed it — product and engagement notifications.
• To measure and improve app performance, stability, and features.
• To comply with legal obligations, respond to lawful requests, and enforce age and eligibility requirements.

4. Our AI assistant

Lopaost includes an AI assistant that can answer questions and help you navigate the app. Messages you send to the assistant are processed to generate a response and may be handled with the help of a third-party AI service provider under contractual confidentiality and data-protection terms. Don't share sensitive information (such as passwords, full payment card numbers, or government ID numbers) with the assistant. AI responses are not professional legal, medical, or financial advice — see section 6 of our Terms.

5. Cookies and local storage

Lopaost uses cookies, local storage, and similar technologies to keep you signed in, remember your theme and preferences, and understand app performance. Full details are in our Cookie Policy.

6. How we share information

We share information only in the following circumstances:

• Third-party service providers. We use trusted third-party providers for things like cloud hosting, database storage, media (photo/video) hosting, authentication, push notifications, analytics, and AI-assisted features. These providers process information on our behalf, under confidentiality and data-protection obligations, and only to provide the services we ask them for.
• Other users, as intended by the feature. Public posts, profiles, comments, live streams, and marketplace listings are visible to other users by design. Direct messages are visible only to their participants.
• Marketplace counterparties. Information reasonably necessary to complete a transaction (such as an order reference) may be shared between a buyer and seller.
• Legal and safety reasons. We may disclose information where required by law, to respond to a valid legal request, to protect the rights, property, or safety of Lopaost, our users, or the public, or to investigate fraud or Terms violations.
• Business transfers. If Lopaost is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this policy or a policy offering comparable protection.
• With your consent. We may share information for other purposes if you clearly direct us to.

7. Push notifications

If you enable push notifications, we use a third-party push-notification service provider to deliver alerts for things like likes, comments, follows, messages, and security alerts. You can turn each notification type on or off individually in Settings → Notifications, and you can disable push notifications entirely at the device level at any time.

8. Payments and financial data

Coin top-ups, verification purchases, and certain other paid features may currently be processed manually or through third-party payment-support channels, as described in section 24 of our Terms. When you make a manual payment, you provide a payment reference so it can be matched and verified — we do not ask for or store full card numbers through this process.

Marketplace and creator withdrawal requests require the payout details necessary to send funds (such as a bank account name and number), which are used solely to process that payout and are handled under the same security standards as the rest of your account data.

9. Location information

Lopaost can optionally tag a post with your approximate location if you choose to enable it and grant your device's location permission when prompted. Location tagging is off unless you turn it on for a specific post, and you can revoke location permission at any time through your browser or device settings.

10. How long we keep data

We keep information for as long as it's needed for the purposes described in this policy — generally, for as long as your account is active, plus a reasonable period afterward for security, fraud-prevention, dispute-resolution, tax, and legal-compliance purposes. Some content may remain temporarily in backups, security logs, or transaction records after deletion, as described in section 30 of our Terms.

11. Data security

We use reasonable administrative, technical, and organizational safeguards — including encrypted connections, access controls, and monitoring — to help protect your information. No method of transmission or storage is 100% secure, and we can't guarantee absolute security. If you believe your account has been compromised, contact us immediately (see Contact & Support).

12. Children and age requirements

Lopaost is not directed at children under the applicable minimum age for general use, and users under 18 cannot access money-related or commercial features (coins, gifts, marketplace, monetization, or advertising purchases), regardless of parental permission for the account itself — see section 2 of our Terms. If we learn that we've collected information from a child in violation of applicable law, we'll take steps to delete it.

13. Your rights and choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information, most of which you can edit directly in your profile and settings.
• Delete your account and associated personal information, subject to the retention needs described above.
• Export a copy of your information in a portable format.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Control notifications and, where applicable, location and other permissions, through in-app settings and your device settings.

To exercise any of these rights, contact us using the details in Contact & Support. We may need to verify your identity before acting on a request.

14. International data transfers

Lopaost operates from Nigeria, and our third-party service providers may process and store information in other countries. Where information is transferred internationally, we take steps intended to ensure it continues to receive an appropriate level of protection, consistent with applicable data-protection law.

15. Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we'll update the effective date above and, where appropriate, provide notice through the app or another reasonable channel. Continued use of Lopaost after a change takes effect constitutes acceptance of the updated policy, to the extent permitted by applicable law.

16. Contact us

Questions about this policy, or requests relating to your personal information, can be sent through our official channels — see Contact & Support. Lopaost operates in Nigeria; official privacy notices may be submitted through the designated contact channels listed there.